Privacy policy

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal information.

Please read it carefully as this notice applies to any website, application or service which refers to our Privacy Policy. The Privacy Policy applies to all products and services available via British Glass’ website,, such as accessing member only content, signing up for mailings or submitting an enquiry.

Who are we?

We are British Glass Manufacturers Confederation, registered company no 539065. Our registered address is 9 Churchill Way, Chapeltown, Sheffield, S35 2PY.

How we collect information

When you use our website and services, you are in control of what information is collected. We only collect personal information about you, and any other individual, when you provide those details.

We’ll collect this when you:

  • sign up to receive news about our work and services
  • ask for a user account
  • submit your details, eg email address, to access premium content
  • submit your details to apply for a vacancy with us
  • book places at or attend training courses, events and meetings
  • respond to surveys.

If you visit our office for a meeting or training event, your image may be captured on CCTV recording. This is used for security purposes, after which all footage is deleted.

What information do we collect?

Information about you, including your name, email address, job title, business name, telephone number or interests. We only collect what you specifically provide.

Information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views). We may do this using cookies or similar technologies; we will ask for your permission before we do so. See more detail in our Cookies Policy.

How is your information used?

We will use your information to:

  • manage your website user account (if you have one)

  • organise events and training you have registered for

  • send you copies of publications you have requested

  • respond to specific enquiries you have made

  • develop our services

If you are a British Glass member, or have opted-in to our mailings, we may also send you information about our activity, services and events. You can update your preferences or opt out of such mailings at any time using the links at the bottom of our emails or by contacting

Your information may also be used by British Glass to generate website user reports; this is analytical information and does not include your personal data.

Unless there is a differing legal or contractual obligation, we’ll only store your data for a maximum period of three years after our last contact with you. After this it will be removed from our company server, unless you give us permission to keep you on our database.

Who has access to your information?

We will not sell or rent your information to third parties and your information will not be shared for marketing purposes.

We may need to share your information with our suppliers providing services such as website maintenance,  event venues or printers in order to provide the services you have requested of us.

We use some externally provided tools/services to collect, process or store your data (eg Mail Chimp, Event Brite, Survey Monkey, Google Analytics). We only use reputable providers which are secure and comply with the General Data Protection Regulations and other relevant legislation. These services/tools may have servers based in the UK, EU or USA.

We only use tools/services based in the US if they are covered by the EU-US Privacy Shield Framework (a mechanism set up by the European Commission and the US Department of Commerce to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States).

Your choice

We will not contact you for marketing purposes by email, phone or text unless you have given your prior consent.

You can contact us at any time to request the information we have in relation to your personal data. If you would like us to remove/destroy any personal data we hold on you, you can contact us by emailing or call 0114 290 1850.

Using cookies or other on-device storage

Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. For further information (including how to opt out of cookies) please go to the Cookie Policy.

Tracking how the website is used

Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to:

  • analyse statistics
  • track pages and paths used by visitors to, or users of, the website
  • improve performance of our website
  • target the adverts or offers, such as banners, on the website
  • track the use of the internet banner adverts and other links from marketing partners' websites to this website.

For these purposes, the information on the path you take to get to the website and on some of the pages you visit or use through the website will be retained, using cookies, web beacons and other on-device storage. For information about web beacons, or the organisation used (including how to decline their cookies), please go to the Cookie Policy.

How your information is kept secure

The security of information is taken very seriously. Technology and security policies are in place to protect the information held.

For further information about our data security and protection policies please contact us via or the postal address shown above.

(Last updated 29 June 2018.)