Communication Is Key To Quality And Content Customers

There is more to the concept of Total Quality Management than simply turning out glass containers which fulfil a customer's minimum requirements. Attention needs to be focused on every aspect of a product's life cycle, from forming through to the cold end and effective human communication is crucial.

Author
Dr H G Benninger
Origin
Vetroconsult Ltd, Switzerland
Journal Title
Glass Int July/Aug 1999 33-34
Sector
Container glass
Class
C 1370

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Communication Is Key To Quality And Content Customers
Glass Int July/Aug 1999 33-34
C 1370
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